Nate Boyd

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Top Stories by Nate Boyd

For service companies, such as eye-care chains and auto maintenance shops, the time spent performing the service is their inventory so lost time means lost money. Customers who call a business and are frustrated by the time spent on hold or wading through a touch-tone system (punch 1 for billing, punch 2 for customer service) often hang up for good. On the other hand, businesses that employ live operators to schedule routine customer appointments aren't making good use of valuable staff resources. Today's slow and cumbersome way of making reservations and appointments is clearly in need of a face-lift, and that's where Xtime comes in. Founded in 1999, Xtime is a technology solution company whose goal is to change how customers make reservations and appointments. To do this, Xtime created a platform that enables large service-providing companies and national service... (more)